Meet the volunteer hotline “Pilots”
Carole, Alice, Malika and Béatrice are the first friendly voice you'll hear if you dialthe 116 000 hotline number. Our team answers your calls 24/7.
More specifically, here's how it works:
A hotline “Pilot” (first responder) contacts the Counsellor immediately after receiving your essential information during the first call. The Advisor on call will then contact you again within a few minutes to speak with you.
In parallel, Aurélie is joining us as a volunteer Counsellor, offering her experience as a Lawyer and professional Mediator.
We thank them all most warmly for their commitment, professionalism and kindness.
Thanks to their hard work, the hotline is there for you 24/7.