News

Meet the volunteer hotline “Pilots”

Meet the volunteer hotline “Pilots”

Carole, Alice, Malika and Béatrice are the first friendly voice you'll hear if you dialthe 116 000 hotline number. Our team answers your calls 24/7.

More specifically, here's how it works:

A hotline “Pilot” (first responder) contacts the Counsellor immediately after receiving your essential information during the first call. The Advisor on call will then contact you again within a few minutes to speak with you.

In parallel, Aurélie is joining us as a volunteer Counsellor, offering her experience as a Lawyer and professional Mediator.

We thank them all most warmly for their commitment, professionalism and kindness.

Thanks to their hard work, the hotline is there for you 24/7.

Meet the rest of the team ->

View the hotline video ->

What can a volunteer who has only 5 minutes to give do? ->

Support the hotline by donating your old phone ->